Responsible Gaming

Every form of gambling carries the risk of financial loss. Understanding this is the first step towards playing responsibly.

1win provides tools and guidance so you can enjoy betting as a form of entertainment, not as a source of income or a way to resolve financial difficulties.

Key principles to keep in mind:

• Set a budget before you play. Decide how much you can afford to lose and do not exceed that amount.
• Treat gambling as entertainment. It is not a reliable way to earn money.
• Never chase losses. Attempting to recover lost funds often leads to greater financial harm.
• Take regular breaks. Continuous play can cloud judgement and increase impulsive decisions.
• Keep gambling separate from personal finances. Do not use funds meant for rent, bills, or daily needs.
• Use the control tools available. Deposit limits, session reminders, and self-exclusion options are there to protect you.
• Play with a clear mind. Avoid gambling when you are stressed, upset, or under the influence of alcohol.
• Stay informed. Learn about the odds and understand that the house always holds an advantage over time.

Responsible gambling is about making informed choices. These principles help you stay in control and protect both your financial and emotional well-being.

Gambling addiction can develop gradually and is not always easy to identify in its early stages. Being aware of the warning signs helps you or someone you care about seek support before the situation worsens.

Common indicators of a gambling problem:

• Spending more money on gambling than originally planned, repeatedly.
• Feeling restless or irritable when trying to reduce or stop betting.
• Continuing to gamble despite mounting financial difficulties.
• Borrowing money or selling belongings to fund gambling activity.
• Lying to family members or friends about the extent of your gambling.
• Neglecting work, studies, or personal responsibilities due to gambling.
• Using gambling as a way to escape stress, anxiety, or emotional pain.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Thinking about gambling constantly, including planning the next session or reliving past wins.
• Experiencing guilt, shame, or regret after a gambling session, yet returning shortly after.

Gambling addiction is a recognised condition that requires attention and proper support. Noticing these signs early makes recovery significantly more achievable.

Addressing a gambling problem requires honest self-assessment and a willingness to take action. The following practical steps can help you manage your betting behaviour and prevent addiction from taking hold.

Practical recommendations:

• Acknowledge the problem. Admitting that gambling has become difficult to control is the most important first step.
• Set strict deposit limits. Use the responsible gaming tools available on the platform to cap how much you can deposit within a set time period.
• Activate session time limits. Decide in advance how long you will play and set a reminder to stop when that time is reached.
• Use the self-exclusion option. If you feel you need a complete break, you can request temporary or permanent account suspension.
• Remove easy access to funds. Avoid storing payment details directly in your account to reduce impulsive deposits.
• Seek professional counselling. Speaking to a trained therapist or counsellor who specialises in gambling addiction can provide structured support.
• Talk to someone you trust. Sharing your experience with a family member or close friend reduces isolation and builds accountability.
• Identify your triggers. Recognise the situations, emotions, or environments that lead you to gamble and develop strategies to manage them.
• Find alternative activities. Replace gambling time with hobbies, exercise, or social activities that provide a healthy sense of engagement.
• Contact a helpline. Dedicated helplines provide confidential support and guidance without judgement, available when you need it most.

Professional support is available if gambling has started affecting your daily life. Reaching out to a specialist organisation is a positive and courageous step towards recovery.

Support organisations available in India:

• iCall (iCall Psychosocial Support) – A psychological counselling service run by the Tata Institute of Social Sciences (TISS). Offers confidential counselling for behavioural issues including gambling.
  Website: icallhelpline.org
  Helpline: +91-9152987821
• Vandrevala Foundation Helpline – A 24/7 mental health helpline providing free support in multiple Indian languages.
  Website: www.vandrevalafoundation.com
  Helpline: 1860-2662-345
• NIMHANS (National Institute of Mental Health and Neurosciences) – A premier mental health institution in Bengaluru offering specialised treatment for behavioural addictions.
  Website: nimhans.ac.in
• Gamblers Anonymous India – A fellowship of individuals who share their experience and support each other in overcoming compulsive gambling.
  Website: www.gamblersanonymous.org
• Snehi Foundation – Provides emotional support and counselling for individuals struggling with mental health challenges, including addictive behaviour.
  Helpline: +91-44-24640050

All of these resources are confidential. You do not need to face this alone.

If you are concerned about your gambling behaviour, the 1win support team is available to assist you. You can reach out at any time to discuss account controls, self-exclusion, or any other responsible gaming queries.

Ways to contact 1win support in India:

• Live Chat – Available directly on the website and mobile application. Connect instantly with a support representative.
• Email Support – Send a detailed query to the official support email address listed on the 1win platform for a written response.
• In-App Support – Access the help section from within the app to submit a request or browse the help centre articles.

All communications are handled confidentially. The support team can assist you in activating responsible gaming features, including deposit limits, cool-off periods, and self-exclusion options.