1win Privacy Policy

This Privacy Policy outlines how 1win collects, processes, protects, discloses, and, where applicable, permanently destroys the personal data of its users. The document applies to all individuals who access or use the platform’s online services, including its casino and sportsbook offerings. All collection and processing of personal information is conducted on the basis of explicit user consent, in accordance with applicable legal and regulatory requirements. Users are encouraged to read this document carefully to understand their rights and the responsibilities of the platform with respect to their data. By continuing to use the platform, users acknowledge that they have reviewed and understood the terms set out in this policy.

Privacy and Data Protection

What Personal Data Is Collected

1win collects personal information that users provide directly or that is generated through the use of the platform. This may include:

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Residential address
  • Government-issued identification documents
  • Financial and payment information
  • IP address and device identifiers
  • Browsing and activity data on the platform

Why This Data Is Collected

Personal data is collected for the following purposes:

  • Verifying user identity and age in accordance with regulatory requirements
  • Creating and managing user accounts
  • Processing deposits, withdrawals, and other financial transactions
  • Complying with anti-money laundering (AML) and Know Your Customer (KYC) obligations
  • Improving platform services and user experience
  • Responding to support queries and resolving disputes

How Data Is Protected

1win applies both technical and organisational measures to safeguard personal information against unauthorised access, loss, or misuse. These measures include:

  • SSL encryption across all data transmissions
  • Secure, access-controlled data storage systems
  • Regular internal audits and security assessments
  • Strict access controls limiting data visibility to authorised personnel only
  • Staff training on data handling responsibilities

User Rights

Users retain the following rights with respect to their personal data:

  • Right to access: Request a copy of the personal information held about them
  • Right to correction: Request that inaccurate or incomplete data be corrected
  • Right to deletion: Request removal of personal data, subject to legal retention obligations
  • Right to object: Object to certain types of data processing
  • Right to data portability: Request transfer of data in a structured, commonly used format

Compliance

The collection and processing of personal data is carried out in accordance with applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Use of Collected Information

Personal information collected through the platform is used strictly for defined, lawful purposes. The following describes how data is processed:

Account Management and Service Delivery

  • Registering and maintaining user accounts
  • Verifying identity and eligibility to use the platform
  • Processing bets, transactions, and payouts
  • Providing customer support and resolving disputes

Compliance and Legal Obligations

  • Meeting KYC and AML requirements under applicable regulations
  • Responding to lawful requests from regulatory or law enforcement authorities
  • Detecting and preventing fraud, money laundering, or other prohibited activities

Service Improvement and Analytics

  • Analysing usage patterns to improve platform functionality
  • Conducting internal research and performance assessments
  • Monitoring and resolving technical issues

Marketing and Personalisation

  • Sending promotional offers, updates, and relevant communications, only where users have provided consent
  • Personalising content and recommendations based on user activity and preferences
  • Users may opt out of marketing communications at any time by contacting support or adjusting account preferences

Transparency in Processing

All processing of personal data is conducted on a lawful basis, whether consent, contractual necessity, or legal obligation. Users are informed of the purpose of data collection at the point of collection. The platform does not use personal information for purposes beyond those stated in this document without obtaining prior consent.

Access to Information

Viewing and Updating Personal Data

Users may access the personal information held in their account at any time by logging in to the platform. Should any details be incorrect or out of date, users can update them directly through their account settings or by contacting the support team.

Requesting Deletion of Data

Users who wish to request the deletion of their personal data may do so by submitting a written request to the platform’s support team. Deletion requests will be processed subject to the platform’s legal obligations, which may require retention of certain data for a defined period. Upon fulfilment of these obligations, data will be permanently removed.

Consent to Security Verification and Payment Processing

By using the platform, users consent to the following:

  • Identity and security checks carried out by 1win or authorised third-party verification providers
  • The processing of payment information by licensed payment service providers for the purpose of completing financial transactions
  • Retention of transaction records in accordance with regulatory requirements

These processes are necessary for the secure and compliant operation of the platform and cannot be opted out of while the user maintains an active account.

Protection of Children’s Privacy

Age Restriction

The platform is strictly intended for users who are 18 years of age or older. Access to the online casino and sportsbook services is prohibited for minors. All users are required to confirm their age upon registration.

Limitations of Age Verification

While the platform takes reasonable steps to prevent access by minors, it is not always possible to verify a user’s age without the submission of valid identification documents. The platform relies on the accuracy of the information provided by users at the time of registration.

Deletion of a Minor’s Data

If a parent or legal guardian becomes aware that their child has registered on the platform and provided personal information without authorisation, they should contact the support team immediately. Upon verification of the request:

  • The account will be suspended or permanently closed
  • All personal data associated with the minor will be deleted from the platform’s records
  • Any associated financial activity will be reviewed in accordance with the applicable terms and legal requirements

The platform does not knowingly collect or retain personal information from individuals under the age of 18.

International Data Transfers

Cross-Border Processing

Given the global nature of the platform’s operations, personal data may be transferred to and processed in countries other than the user’s country of residence. This includes jurisdictions where 1win’s partners, service providers, and operational infrastructure are located.

Consent to International Transfers

By registering and using the platform, users expressly consent to their personal data being transferred to, stored in, and processed in countries outside India. Such countries may have data protection laws that differ from those applicable in India.

Confidentiality Obligations

All third-party partners and service providers who receive or process personal data on behalf of the platform are bound by confidentiality agreements and are required to implement appropriate data protection measures. The platform ensures that international data transfers are conducted in a manner consistent with the standards outlined in this policy.

Use of Cookies

What Cookies Are

Cookies are small text files stored on a user’s device when they visit a website. They allow the platform to recognise returning users, remember preferences, and collect information about how the site is used.

How Cookies Are Used

The platform uses cookies for the following purposes:

  • Statistical analysis: Collecting anonymised data on user visits, session duration, and page interactions to understand overall usage trends
  • Behavioural analysis: Monitoring how users navigate the platform to identify areas for improvement
  • Personalisation: Remembering user preferences, language settings, and display options to provide a more relevant experience
  • Platform improvement: Using aggregated data to test and enhance site features, performance, and content

Cookie Retention

Cookies placed on user devices are retained for a period of up to one year, after which they expire and are removed automatically. Users may also delete cookies manually through their browser settings at any time.

Managing Cookie Preferences

Users can control or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of the platform or limit access to specific features.

Acceptance of Privacy Policy

Agreement Through Use

By accessing or using any part of the 1win platform, including browsing the website, registering an account, placing bets, or engaging with any online service offered, users indicate their full and unconditional acceptance of this Privacy Policy.

Prevailing Version

The current version of the Privacy Policy, as published on the platform, supersedes all previous versions. In the event of any conflict between this version and an earlier version, the current document shall prevail.

Policy Updates

The platform reserves the right to update or amend this Privacy Policy at any time. Users will be notified of material changes through the platform or via the contact details associated with their account. Continued use of the platform following notification of changes constitutes acceptance of the updated policy.

Users who do not agree with the terms of this policy should discontinue use of the platform and may request the deletion of their personal data by contacting the support team.

Third-Party Privacy Practices

When Data Is Shared

Personal information may be disclosed to third parties in the following circumstances:

  • Legal compliance: Where required by applicable law, court order, or regulatory authority
  • Dispute resolution: Where disclosure is necessary to investigate, prevent, or resolve a dispute or complaint
  • Contractual arrangements: Where third-party service providers are engaged to deliver specific functions on behalf of the platform, such as payment processing, identity verification, or fraud detection

Identification of Third Parties

Where third-party recipients of personal data are identifiable, they are listed on the platform. In cases where disclosure is made to parties not listed, users will be informed of the purpose and scope of the disclosure prior to or at the time it occurs, where legally permissible.

Consent to Third-Party Disclosure

By providing personal information to the platform and by continuing to use the services, users consent to the disclosure of their data to third parties as described in this section. This consent is limited to the purposes outlined above and does not permit third parties to use the data for any purpose beyond what has been specified.

All third parties who receive personal data are required to maintain its confidentiality and to process it only in accordance with instructions from the platform.

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